The quality of our new kitchen is superior and the look is fantastic. We couldn't be happier. We will definitely recommend Keystone to all our friends and co-workers.
The design process was fun and seemed so easy. Dennis was always available to answer our emails filled with detailed questions from people who never did a kitchen remodel before. He always answered every single one. We also had a copy of all designs that we shared with family members to get more feedback. At the end, we met with Chris to finalize the design. His experience and professionalism were mind-blowing. We knew we had the right guys.
The craftsmanship, communication and support we received from Keystone Kitchens team was great. We are very pleased with the results of our kitchen renovation - it was shorter time than expected and there weren't any hidden costs!
The construction phase took about 2 months. It was a little bit longer than we estimated (5-6 weeks) but Keystone also oversaw HVAC upgrades in our dining room, lighting improvements in our living room and new floor installation. They even managed everything while we were on vacation first couple weeks. As any project of this size, there were many bumps on the road. Keystone was here to address every single concern we had. When we complained about the quality of the seam on our new white countertop, they took it seriously and even took the countertop off to make sure pieces were glued together correctly and the final product looked good.
Best cabinets in the northwest...
We hired Keystone Kitchens to do a complete remodel of our kitchen. I'll start by saying that my husband and I are no easy clients. We are perfectionists and care about every detail. We have high expectations for all the contractors we work with. We interviewed many local remodel companies (the best of best) and talked to different designers but after meeting with Dennis couple times, we knew we wanted Keystone. They were very professional, knowledgeable and had lots of great ideas on how to improve our small kitchen.
Other random thoughts? All their contractors are professionals with great attention to detail. Everybody in Keystone is really nice and considerate of your family needs during the remodel. They clean up after themselves every day. Billing is clear. Cabinets are custom made - maximizing the space and ideal for small kitchens. Any issues are addressed promptly.
I might use Keystone again but I would want it in writing what the timeline is and exactly when the installer was supposed to be on site.
Pros: The finished product ended up looking pretty good; they have a 5 year warranty on the product; some professional installers; and they have candy if you go into the office.
Keystone manufactures the best cabinet with excellent installation and a good eye for finish.
Cons: Some professional installers doesn't mean "All professional" (the first one we had that did the initial install was pretty awful, the second one was top notch though); communication between you and the project manager can be an issue; and deadlines are a thing for other people.
The story: We had two cabinets installed under our stairs and even with an additional 2 week lead time (8 weeks instead of 6) that the company required the job had to be pushed back because they weren't ready. Irritating but not a huge deal. The huge deal was that it then took 4 days to do a 1 day job.
The upside is that eventually Keystone got back to me and sent out another installer. The second one was great, he corrected the mistakes the first installer made and the cabinets ended up looking great. I just wish it hadn't taken so long.
The cabinets weren't great. The trim was done poorly and the drawers opened in such a way that they collided with each other.
I want to say that what we LOVE most about Keystone is that they go above and beyond customer expectations. Since buying our house, we had a chance to work with many contractors and I'll be honest, majority of them do their job and never look back. Keystone is all about making their customers happy. They never let us down. Whether we wanted our drawers perfectly aligned or needed extra shelves for our cabinets, they did it for us. They helped us with every single detail.
Keystone Kitchens Inc is a US General Contractor based in Woodinville, Washington. Keystone Kitchens Inc is located at 19510 144th Ave NE, Woodinville, WA 98072, USA.
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