So far, there's been no response or follow up to my complaint from Cellars Wine Club whose slogan, ironically, is "No bad bottle!" Some "Premium Club"! Terribly disappointed!
Sincerely,
As a business, you should be aware.
The wines are great, but the company requires monthly "reminders" from us to send us any wine. At the end of the month when we don't receive anything, we contact them, and then they belatedly send us something. Really remarkable and something I've never experienced with a subscription service. Buyer beware - unless you're willing to take on the reminding.
A great corporate gift that we have been using for years.
Disgusted and appalled with your lack of communication.
One can get far better wines for under $10 a bottle at any local store any day of the week! Guaranteed! That tells you all you need to know!
I am utterly appalled with your service. The last email communication I received from your company was my order confirmation.
Danielle Judge
Cellars Wine Club is a colossal joke! Out of 5 bottles received, only one was decent enough to drink. A second bottle was marginally drinkable (if you held your breath). The other three were so disgusting they went straight down the sink!
After getting on the phone with your less than customer "service" they informed me that my card was never charged.
Now, here almost two months later I feel terrible that my mother has not received her Christmas gift.
They were absolutely delighted. They rarely try different wines and have been enjoying every shipment. The best part is when they share them with us.
I thought I purchased a monthly wine club for my mother for Christmas, why wouldn't I, it was clear that my transaction was completed per the ONLY COMMUNICATION I received from you.
This afternoon I received a phone call from my mother that she has not received any wine.
Well that would have been nice to know.
Makes a great gift. I have a neighbor who is always helping me out with handy work, house sitting etc. Way above and beyond. I wanted to do something special for him and his wife for all their help over the years and I got them the West Coast Club gift.
Cellars Wine Club is a US Liquor Store based in Woodinville, Washington. Cellars Wine Club is located at 15510 Redmond-Woodinville Rd NE #E110, Woodinville, WA 98072, USA.
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